Support

Need help with MovingSpot?

Contact:

[email protected]

Report a chat message

If a chat message is inappropriate or violates the Community Guidelines:

1. Press and hold the message.
2. Select Report.
3. Explain why you are reporting it.
4. Submit the report.

Authorised moderators can review the report and either dismiss it or remove the reported message.

Report an event or other content

If an event, profile, place or other content cannot be reported using an in-app reporting control, use Feedback in MovingSpot or email [email protected].

Please provide enough information to identify the content, such as its name and date, the profile or place concerned, and the reason for your report. A screenshot or other identifying information may be useful.

If you believe content infringes your intellectual-property or copyright rights, contact [email protected] with information identifying the content and the rights you believe are affected.

Block a user

You can block a user from the Network user list by pressing and holding their profile, or from a venue-chat message by pressing and holding the message and choosing Block. Confirm as appropriate.

Blocking:

• hides each person's venue-chat messages, including chat media, reactions, active presence and user-created events from the other while either person blocks;
• suppresses user-originated chat or message, presence or check-in, and event-created notifications in both directions.

Each person controls only their own block. Direct content becomes visible again only after neither person blocks the other.

The other person's pseudonym and avatar remain visible in the Network member directory, but without active presence. Other users can still see their user-created events. Events not created by that user, Places, and protected aggregate or historical statistics remain visible or unchanged.

The other user is not directly notified that you blocked them.

Unblock a user

Open the Network user list, press and hold the user, choose Unblock, then confirm.

Account deletion

You can initiate account deletion from:

Profile → Delete account

If you cannot access the app, see the Account Deletion page or contact support.

Privacy

For privacy or personal-data requests:

[email protected]

Child safety

For child-safety concerns:

[email protected]

If someone is in immediate danger, contact the appropriate local emergency services.